Refund policy

REFUND & RETURN POLICY

Marrok Return or Replacement for Damaged Goods Policy

If the product you receive is damaged in any way, we offer a simple return and replacement service.

Email us at body@marrok.com.au within 48 hours of receiving and checking your order to report the damage.

In the email please include your order number, a description of the damage and a photo of the damage if you can do so.

We’ll review your request within 3 business days and contact you to sort through the return and/or replacement of the product.

Marrok Refund Policy

Refunds on purchases will be provided in cases where a product is damaged (and you elect not to have it replaced) or if there was an error made in the order fulfilment.

To be eligible for a return, the product must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase (your original order receipt).

Email us at body@marrok.com.au within 10 days of receiving the product.

Include details of why you are seeking a refund.

We’ll review your request within 3 business days and contact you to advise the next steps.

Please note, we do not provide refunds for a change of mind and do not provide an exchange of product.